As all our items are bespoke, made to measure, we do not accept a refund unless the item you received is not what you have ordered. This means, drastically unconformities, such as different color or different size that you have initially ordered.
Panel Door Solutions (PDS) will deduct from any refund the cost of recovering goods from customers. This amount is based on the items that need to be collected. The exact cost will be advised when you arrange your return. Please be aware that postage charges incurred by returning the item(s) to us will not be refunded. We recommend that you use a trackable delivery service.
Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the goods; we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. When returning items please allow 14 days from the date of collection for your refund to be processed, we will send you an email to confirm when your refund has been processed. Refunds will be credited to your original method of payment.
According to EU Directive 2011/83 all our products are made to the consumer`s specifications or clearly personalized and are thus exempt from the 14 days right of withdrawal. Any delivery discrepancies must be reported as soon as is reasonably possible after delivery, preferably within 24 hours, but not later than 48 hours. On arrival, if packaging appears damaged, it is recommended that this is marked on the delivery note before you sign. If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement. In case of accepting the order with small cosmetic faults, please report them on the transport document. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as is reasonably possible within 14 days. We will contact you to arrange a replacement, send replacement parts or issue a refund depending on the situation at hand. If you choose to receive a refund, we will refund you in full to your original payment method, including any delivery charges you paid if your whole order is being refunded. We ask that you do not use the damaged items and that you re-package them in their original packaging wherever possible.
NO COMPLAINS RELATED TO THE MANUFACTURING PROCESS WILL BE ACCEPTED AFTER INSTALLATION.
Nothing within this Returns policy affects your legal rights.
Right to Cancel
According to EU Directive 2011/83 all our products are made to the consumer`s specifications or clearly personalized and are thus exempt from the 14 days right of withdrawal.
However, your order cancellation could be accepted by us if you inform us in written (send us an email to firstname.lastname@example.org) as soon as possible and providing that we have not started working on your project yet. In this case you will get a full refund credited to your original method of payment within 14 days. All cancellation requests are evaluated as soon as possible and you get a written answer by email.